Roy Disney once said, "When values are clear, decisions are easy."

Do all of your employees understand the organization’s mission and values AND how their roles fit into the entire “show?”  It’s imperative to define job scope and guidelines for performance.  One of our clients created performance guidelines for all employees. These guidelines did not define procedures, but rather identified areas of known failure or ideas that were tried in the past, but failed. As long as employees avoided repeating past failures, they were free to exercise their own initiative and creativity, make decisions and achieve results that were in line with the organization's values. Rule of Thumb: Go heavy on guidelines and light on procedures.