Tuesday, June 21, 2016
The Walt Disney Company - Still a Benchmark for Excellence
Like all organizations, The Walt Disney Company makes mistakes. Had the management listened more attentively to Cast Members' reports of Guests feeding the ducks and alligators in the Seven Seas Lagoon, perhaps the tragic death of 2-year old Lane Graves could have been prevented. Yet, for over 40 years, there has never been an incident on the scale of the alligator attack at any of Disney's properties. Disney's safety record is stellar.
In 2015, the Magic Kingdom had over 19 million Guests and only 27 significant Guest injuries, while Universal Studios' Island of Adventure had 8 million guests and 76 significant guest injuries.
Despite its flaws, Disney is still an excellent example from which any organization can learn.
Here are examples of The Walt Disney Company's global success:
* Disney owns 9 of the Top Ten theme parks in the world
* Disney owns 6 of the Top Six theme parks in the US
* Disney Cast Member turnover is 1/5 of the industry average
* 10 of the Top Ten animated feature films of all time, as reported by Rotten Tomatoes, are from Disney/Pixar
I tell our clients that The Disney Way training is designed to be a starting point to create their own unique customer-centric cultures. The key is "innovate, don't imitate!"
Tuesday, May 31, 2016
Tuesday, May 17, 2016
Tuesday, May 10, 2016
Wednesday, May 4, 2016
Dream, Believe, Dare, Do! with The Disney Way 3rd Edition
Dream, Believe, Dare and Do! If you haven't checked out The Disney Way yet, it's is an inspiring read... https://t.co/kflIKp3Adb
— Cameron Morrissey (@ManagersDiary) May 4, 2016
Tuesday, April 26, 2016
Friday, April 22, 2016
Monday, April 18, 2016
Sunday, April 17, 2016
Monday, March 21, 2016
Saturday, March 12, 2016
Tuesday, February 2, 2016
Follow in Tony Hsieh's footsteps - Zappos CEO Champions The Disney Way
"'The employee is the company'" is the sentiment at the center of both Zappos' and Disney's experience. Moving your business toward that level of engagement is at the heart of The Disney Way." Tony Hsieh, CEO, Zappos and Author of Delivering Happiness
Sunday, January 17, 2016
Tuesday, January 5, 2016
Happy New Year!
Traditionally, each New Year is a
time to reflect on the “old” and ring in the “new.” But like Disney and Pixar, we believe that
celebrations and “play” should happen throughout the entire year.
Of course it’s great to
celebrate team member milestones – a birthday, an anniversary, a
graduation. We are all for showcasing
the talents and accomplishments of an entire team at special times.
But, on a daily basis, “play” is an essential
ingredient that makes work fun and rewarding.
According to Dr. Stuart Brown, founder of the National Institute for
Play, “There is good evidence that if you allow employees to engage in
something they want to do, [which] is playful, there are better outcomes in
terms of productivity and motivation…”
Can you believe that we need a national organization to protect and
promote our right to play?!
No company we know has the value of “play”
more entwined in the fabric of their culture than Pixar. The world-famous creators of the
ground-breaking animated feature film, Toy
Story, live in the land of scooters.
The story goes that one day John Lasseter brought his son’s scooter into
work and began riding it around. Soon
other employees showed up with scooters, and before long, there was a small fleet
of them. Pixar director Pete Docter
remarked, “We got into these scooter races – there was a track mapped out, kind
of a loop, and we’d time people and write the times on the wall. We all got into a very fierce competition
over who could get the best time.” In
Bill's keynote presentations on the subject of Pixar’s fun-infused innovative
culture, he rides in on a scooter and awards it to a participant with the
condition that they ride it in their workplace and let everyone know that they
are "unleashing their childlike potential!"
Whenever a new Pixar
feature film is released, they stage a release celebration – a black-tie
luncheon event where the employees don their finest to commemorate the film’s
completion and celebrate another dream come true. Your celebrations don’t have to be on par
with the grand Pixar style of ceremonial hoopla. Just giving people a reason to get out of
their offices to celebrate and connect with others in a unique and special way
can do wonders for their morale.
Start the New Year off
right, and unleash your playful spirit…celebrate all that you value and all
that makes life worth living!
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