Tuesday, October 2, 2012
Monday, August 27, 2012
Friday, May 4, 2012
The Disney Way Webinar Happening in May
Event Details:
Who: Disney management expert, Bill Capodagli
What: Creating Magical Customer Service - The Disney Way Webinar
Where: On-line
When: Wednesday, May 16th, 2012 from 2:00 - 3:30 PM EDT
Cost: $49.00
Sign up: http://tinyurl.com/7b75oco - Learn how to implement The Disney Way Customer Service Model in the comfort of your own office or conference room.
For additional information: Contact Lynn Jackson, Producer, dreamovations@aol.com
Thursday, April 26, 2012
Disney Way Webinar…May 16th, $49.00; Register today!; http://tinyurl.com/7b75oco
WHAT:
"Creating Magical Customer Service - "The Disney Way" Webinar is a convenient and affordable way to learn how to attract customers and gain their loyalty. This is the signature Webinar in a series based upon the bestselling books: The Disney Way (a Fortune magazine "Best Business Book") and Innovate the Pixar Way. The Disney Way has the distinction of being the only book on Disney to have been cited in this week's New York Times article: "In Customer Service Consulting, Disney's Small World is Growing."
For over thirty years, management expert and bestselling author Bill Capodagli has benchmarked the Walt Disney Company, and assisted scores of organizations revamp their customer service standards; leadership practices; and innovation processes using Walt's original credo for success.
In "Creating Magical Customer Service - The Disney Way", Bill Capodagli brings to life the "Dream, Believe, Dare, Do" Disney Way principles -- the foundation of a commitment to creating customer experiences that are second to none. Bill presents solid ideas, tips, and problem solving techniques to produce great results. Along with webinar co-host and creative consultant Ken Freestone, Bill invites participants to ask questions and get real answers in this engaging "learning lab" style webinar experience.
WHY:
Walt Disney's "Dream, Believe, Dare, Do" credo is a powerful foundation that will support any business, drive any team and guide any leader to newfound levels of success.
WHEN:
May 16th, 2012 from 2:00 - 3:30 PM EST
HOW:
We provide a link to sign on to megameeting.com on Windows, Mac, Linux, Ipad and Android. For smart device apps, search for megameeting mobile.
EASY SIGN UP:
Wednesday, April 25, 2012
The Disney Way in the New York Times
The Disney Way has the distinction of being the only book on Disney to have been cited in this week’s New York Times article: “In Customer Service Consulting, Disney’s Small World is Growing.” http://tinyurl.com/c729kfp
Clearly, The Disney Way is changing lives. From Fortune 500 companies such as Volvo to small organizations such as YMCA’s Camp Kern, the Disney Way’s culture of excellence in service is coveted by those who want to be the best in their fields.
You, too, can learn how to offer Disney-style hospitality, attract new customers and gain their loyalty…and you won’t even have to leave your office!
Join us for the “Creating Magical Customer Service – The Disney Way” Webinar on May16th for only $49.00: http://tinyurl.com/7b75oco.
We are proud of our competitive advantage…a proven track record of implementing Walt Disney’s Dream, Believe, Dare, Do principles with organizations; 30+ years of experience in delivering excellent consulting, training and keynote presentations; an expert unbiased account of the development of both the cultures of Disney and Pixar; and affordable training for all.
Monday, February 13, 2012
LAST MINUTE SIGN UP FOR THE DISNEY WAY WEBINAR!
Feb. 15th from 2 – 3:30 PM EST
1. Register:
http://disneywaywebinar.eventbrite.com/?discount=FR2.15.12
2. We’ll send you an invite so you can connect to the webinar.
3. You’ll receive bonus materials and a date for the follow-up webinar for in-depth Q and A…FREE!
Sunday, February 12, 2012
Wednesday, January 25, 2012
Spring Fever in January is Contagious!
The leaders of The Disney Way implementation in Dowagiac understood very well the integration and interplay of Dream, Believe, Dare, Do in their cultural change efforts. And, now, after a year, they are on DO!!!
As you envision a Dream, Believe, Dare, Do implementation in your own organization, think in terms of a holistic approach and never give up. Dowagiac is a great role model for any community who aspires to live The Disney Way.
http://www.dowagiacnews.com/2012/01/11/spring-fever-in-january/
Sunday, January 8, 2012
Make a New Year’s Resolution to Reinvent your Company’s Policy Manual
- Remove any policy that does not add value to the customer, supplier or team member. Replace old verbiage with "work hard and be clever."
- Review the manual for "rules" that hinder the delivery of exceptional customer service. If you ever hear, "We cannot help you because it is against our policy," send up a red flag. Change this verbiage to "Use good judgment."
- Identify any policy that infers that you do not trust team members. Specifically, examine your expense reimbursement policy. One company decided to allow employees to issue their own expense checks. They had guidelines for tax documentation that were followed by all. The result was the elimination of most of the accounting approvals and a reduction in overall travel expense. We have worked with companies in which senior managers have multi-million dollar budgets and are responsible for hundreds of millions of dollars of product production, yet they need numerous approvals to spend $500 to attend a workshop. Why? That’s the policy!
- Use the words "have fun" in your policy manual. Pixar’s John Lasseter said, ““We worked really hard, but we also had so much fun, and it showed up in our work. We’d goof off,
we’d laugh, we’d work together, and we’d look at
and give feedback on each other’s stuff. And the
creativity just sort of overflowed.”
Wednesday, January 4, 2012
DISNEY WAY WEBINAR–“Creating Magical Customer Service–The Disney Way”
Success isn't magic. It's systematic. It comes from passionate leadership and relentless pursuit of a long-term foundation for excellence. Behind the scenes at Disney is where the real vision begins. Disney excels because of its dynamic commitment to guests and to cast members.
On Wednesday, February 15th (2 – 3:30 PM EST), Bill Capodagli will share enlightening secrets to turn your customers into "guests" and into long-term relationships. You'll see how to foster a fun team atmosphere for your employees - one that energizes their talents and ideas. You'll also see "wow" in action and come away with a renewed passion for the possibilities within your own organization.
Walt Disney’s four-pillared success credo - Dream, Believe, Dare, Do - will work for any organization, any business, any industry of any size. Understanding the hows and whys will allow you to tailor your own pathway to success. You'll also see how other companies have applied The Disney Way with amazing results.
What's worked for Disney can work for you. It's that simple. If you're ready to take your organization to the next level, exceed your customers' expectations, and build a dynamic team…REGISTER TODAY on our HOME PAGE!
Creating Magical Customer Service – The Disney Way is the opportunity you've been waiting for!
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