WHAT:
"Creating Magical Customer Service - "The Disney Way" Webinar is a convenient and affordable way to learn how to attract customers and gain their loyalty. This is the signature Webinar in a series based upon the bestselling books: The Disney Way (a Fortune magazine "Best Business Book") and Innovate the Pixar Way. The Disney Way has the distinction of being the only book on Disney to have been cited in this week's New York Times article: "In Customer Service Consulting, Disney's Small World is Growing."
For over thirty years, management expert and bestselling author Bill Capodagli has benchmarked the Walt Disney Company, and assisted scores of organizations revamp their customer service standards; leadership practices; and innovation processes using Walt's original credo for success.
In "Creating Magical Customer Service - The Disney Way", Bill Capodagli brings to life the "Dream, Believe, Dare, Do" Disney Way principles -- the foundation of a commitment to creating customer experiences that are second to none. Bill presents solid ideas, tips, and problem solving techniques to produce great results. Along with webinar co-host and creative consultant Ken Freestone, Bill invites participants to ask questions and get real answers in this engaging "learning lab" style webinar experience.
WHY:
Walt Disney's "Dream, Believe, Dare, Do" credo is a powerful foundation that will support any business, drive any team and guide any leader to newfound levels of success.
WHEN:
May 16th, 2012 from 2:00 - 3:30 PM EST
HOW:
We provide a link to sign on to megameeting.com on Windows, Mac, Linux, Ipad and Android. For smart device apps, search for megameeting mobile.
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