Innovate the Pixar Way Featured in Credit Union Magazine

Dare, Do, Dream - How to innovate like a Pixarian.

By Bill Merrick

March 25, 2011

Pixar Animation’s John Lasseter faced a Herculean task as he embarked on the production of the movie Toy Story 2: How could he possibly make it as good as the original?

Daunted by high expectations and intense media interest in the sequel, Lasseter vowed not to let his standards slip, consultant and author Bill Capodagli told the 18th Annual CUNA Marketing & Business Development Council Conference.

Lasseter took several steps to ensure the quality of Toy Story 2 remained high.

First, he selected employees who were as passionate about the film as he was, and who exhibited these traits:

• Proficiency. People who are very good at what they do and who exhibit remarkable tenacity.
• Depth. People who have a wide variety of interests outside the workplace.
• Communication and collaboration. People who will work with others to achieve a common goal.

“Pixar goes to great lengths to make sure employees are a group of creative people who are, first and foremost, collaborative teammates,” Capodgli says. “That means they try to accomplish a common goal based on a lot of different skills. Team is everything.”

Lasseter also:

• Focused on quality. All Pixar employees were allowed to take four hours of education per week in classes ranging from drawing to self-defense. When asked why accountants should learn to draw, Lasseter replied, “We’re teaching them to be more observant.”

"Quality is the best business plan," he once said.

• Embraced fun. One day, Lasseter brought his son’s scooter to work and rode it around the building. The following weekend, some Pixar staff scoured local garage sales for used scooters and brought several to work the next week.

“The scooter became Pixar’s symbol of fun,” Capodagli says, noting that such efforts boost an organization’s creativity and create a fun work atmosphere.

• Embraced risk-taking. As children, we learn by exploration and discovery: We try something, fail, and try again, Capodagli explains.

“Organizations need to do that,” he says. “They need to embrace risk and try new things, but be able to make adjustments so they ultimately can be successful.”

Lasseter ultimately achieved his goal: Toy Story 2 earned $120 million more than the original and became a classic among animated films.

“Pixar’s ‘dare, dream, do’ philosophy is alive and well,” Capodagli says. “You need to dream like a child, believe in your playmates, dare to jump in the water and make waves, and unleash your childlike potential.”

New Hampshire Business Review Features The Disney Way–Dream, Believe, Dare, Do

NHBR Network; The New Hampshire Business Review Blog – 3/17

If you’ve studied Walt Disney or read The Disney Way, you know that his four guiding pillars were: Dream, Believe, Dare, Do. What great advice for entrepreneurs. What’s important is clarity about what phase we’re in and making sure we launch (Do) after we’ve dared (ask for funding). SafetySpan and Trunity were our entrepreneurial stars at last month’s Entrepreneur Forum and found themselves in different phases of Disney’s famous continuum.

SafetySpan’s dream is to change how we construct buildings, one floor at a time. Doug Leonardi, CTO explained that the SafetySpan Building System is a mesh-like, modular, flooring construction system designed to offer affordable alternatives that reduce waste and lower carbon emissions. Why brand “safe” in the name? For a couple of reasons. For one, they claim to be collapse resistant, meaning that if an earthquake hits, or some other disaster, the floor flexes rather than cracking and collapsing, bringing the entire building down with it. (Does the World Trade Center come to mind?) Secondly, by using a more sustainable material than concrete, emissions are significantly reduced.  Third, a flexible, light weight, honeycomb-like spaceframe can be assembled between steel beams or wall mounts of a building’s interior construction frame. The magic is in the geometric shape, designed by nature for phenomenal strength.

Today, most buildings are created with concrete flooring which is heavy, expensive, and inflexible if the earth shifts. On the upside, concrete is strong, but has a hefty environmental emissions consequences.  SafetySpan’s design replaces concrete flooring altogether. Same strength at half the weight.  It’s modular so that makes it easy to install, manufactur, and recycle.  Each component is based on human scale making it easy to pack, ship, and install. No mixing required. SafetySpan’s targeted applications are commercial, residential construction in addition to temporary buldings for military installations, emergency response shelters, and interium housing for victums of earthquake and natural disasters. SafetySpan’s solution helps architects and civil engineers gain LEED accrediation, based on its sustainable nature (see USGBC United States Green Building Council www.usgbc.org). It’s also a great solution for datacenters with raised floor requirements. Think crawl space for cabelling.

Our distinguished panel consisted of Lester Hensley, CEO & President of EMSEAL Joint Systems, Wayne Siladi, PE, Associate Principal, Weidlinger Associates, and Andrew Connolly, Director of Finance for R.R. Keller & Associates. Andrew observed, using the Walt Disney vernacular, “You’re in the dare phase. You need to have more guts and ask for more money.” He applauded the concept, but felt that they should be more bullish and launch SafetySpan boldly. Most entrepreneurs we’ve seen underestimate what they will actually need and tend to be overly conservative financially.

Wayne Siladi, PE shared his firms impressive experience in vulnerability assessment; risk analysis; forensic, earthquake, wind, and blast engineering; soil/structure interaction; and sustainability. Weidlinger Associates’ portfolio includes marquee projects like the Shanghai Port’s International Cruise Terminal (80,000 ton capacity), the Georgia Dome, Jacob Javitz Center, and The World Trade Center Forensic Study after 911. He said, “Interesting product.” He referenced the Buckminster Fuller Institute that published an authoritative article written by SafetySpan’s experts where they noted that earthquake loads in particular raise havoc on large buildings, especially where concrete floor comprise 70% of the building’s dead weight. Seismic activity distributes tensile loads across rigid membranes or concrete floors. When dead weight swings and sways, buildings collapse taking human lives. Ideally, design engineers want seismic activity to “pass through” the building. SafetySpan just might be the conduit seismic experts are looking for.

Lester Hensley, President of EMSeal Joint Systems provides structural and architectural sealing products for construction projects such as span bridges, sports stadiums, high rise buildings, and parking decks. His advice was for SafetySpan to complete all testing of the product. This way ratings and results can be provided to civil engineers and architects. Concrete has been used for commercial flooring for decades; introducing new fabric will cause a seachange and shake up the entire building industry. Once embraced by the engineered product space, LEED savvy civil engineers, and architects, this could be the wave (pun intended) of the future. He felt the number one selling point is that SafetySpan prevents progressive collapse, something concrete can’t do. Like a spider web in a wind storm. (Dream, Believe, Dare, Do.)

Our second entrepreneur, Terry Anderton CEO of Trunity, introduced their knowledge-sharing platform which leverages crowd sourcing, or community based design, knowledge, and problem solving. This approach is trending in e-learning empowering virtual publishing, dynamic textbooks, rich content (video) and breaking news. Trunity has harnessed 1500 scientists to contribute to textbooks delivered on-line through Trunity’s Virtual Classroom. Furthermore, Trunity has been awarded several NSF grants to develop this disruptive solution and is partnered with NASA, The National Academy’s of Science, The Encyclopedia of the Earth and the National Foundation for Science and the Environment. Now the “Do” part. They are working with IBM to deliver a commercial solution.

Our distinguished review panel consisted of Ben Bassi, CEO of CommonPlaces e-Solutions, Bill Horn, Executive and Advisory Board Member of the RIMA Foundation, and Yvonne Simon, Chief Executive Officer, Southern New Hampshire University Online. Ben Bassi kicked-off the panel’s comments by recommending that Trunity focus on a 50:50 educations vs. commercial ratio for applications. He raised the question of “are you selling to universities or professors?”. Remember, universities are in the business of generating revenue for textbooks. Ideally, Trunity and Terry must find a way to make this a win-win for educational institutions, partner with publishers, or compete with them.

Bill Horn suggested that there may be wisdom in approaching new commercial markets such as bio/medical and pharmaceutical manufacturers. Both publish volumes of information that need to be made available world-wide. He also brilliantly suggested approaching LexusNexis, the global source for legal research data now expanding to universities (law schools) and corporations. The challenges are data related – unstructured data content can have legal and compliance exposures and who is responsible for managing it? These challenges might be overcome by Creative Commons, a nonprofit organization that “develops, supports, and stewards legal and technical infrastructure that maximizes digital creativity, sharing, and innovation.”

Finally, Yvonne Simon suggested that Trunity would really make their mark if they focused instead on becoming the replacement for Blackboard, the defacto standard for educational tracking and on-line learning today. She noted that professors need a way to contribute content quickly and Blackboard doesn’t allow this easily, is also not a social learning platform, or open.

Yvonne brought to light a progressive initiative led by Cable Green, Director of eLearning & Open Education for the Washington State Board for Community and Technical Colleges (SBCTC). They just adopted an open licensing policy for the competitive grants they administer using “An Expectation of Sharing: Guidelines for Effective Policies to Respect, Protect and Increase the Use of Digital Educational Resources” and “An Evaluation of Private Foundation Copyright Licensing Policies, ... Cable’s passion started as an initiative to drive down the cost of textbooks, many of which are sold in bundles, if you need them or not. Legislation followed and is moving state-by-state in favor of students who can’t afford to shell out hundreds of dollars they don’t have.

Do these trends democratize content, or create a via business model that Trunity can capitalize on? The Dream part is real – now students in Africa can have access to the same information that students in Boston, Manchester, or Durham have. All they need is a cloud and a dream.

In closing, you might enjoy finding out what “Dream, Believe, Dare, Do” blossomed into Disney Corporation - their 10 guiding principles. Or stars to sail by. 

10 Disney principles*:

1. Give every member of your organization a chance to dream, and tap into the creativity those dreams embody.
2. Stand firm on your beliefs and principles.
3. Treat your customers like guests.
4. Support, empower, and reward employees.
5. Build long-term relationships with key suppliers and partners.
6. Dare to take calculated risks in order to bring innovative ideas to fruition.
7. Train extensively and constantly reinforce the company's culture.
8. Align long-term vision with short-term execution.
9. Use the storyboarding technique to solve planning & communication problems.
10. Pay close attention to detail.

*The Disney Way, by Bill Capodagli & Lynn Jackson, McGraw Hill, 2007

See you at the next Entrepreneur Forum!

Catherine Blake, President

Sales Protocol International

cblake@salesprotoocol.com

www.salesprotocol.com

EBSCO Reviews Innovate the Pixar Way

Today, many American companies are highly risk averse and are taking a short-term view of business. Greater focus on innovation is needed to make companies more competitive. In Innovate the Pixar Way, Bill Capodagli and Lynn Jackson discuss how leaders at animation giant Pixar have cultivated an innovative culture. They identify numerous ways that organizations can create their own “innovation playgrounds.” While researching the sources of Pixar’s innovative genius, the authors examined the company’s culture, leadership, teaming, and training. Organizations that are both innovative and profitable require a delicate balance between two very different characteristics: 1) childlike dreaming and 2) task-driven execution. Pixar has been successful at achieving this balance.

EBSCO Publishing is an experienced information solution provider and the largest aggregator of journals and periodicals in the world. In addition to providing resources to support the complete information technology needs of the world’s largest corporations and government agencies, EBSCO is:

• One of the 200 largest private companies in the United States, as reported by Forbes
• A chief resource used in the top twelve ranked MBA programs, as reported by Financial Times
• A leader in providing outstanding information technology solutions for the world’s most-recognized companies and industry leaders for more than 60 years

With a combination of creative editorial, technical, and business skills and operations, EBSCO Publishing provides an outstanding collection of resources. This includes proprietary content, as well as book summaries and reports for learning professionals with selected articles from top magazine and journal publishers.

Dreams: The DIsney Way Fieldbook: How to Implement Walt Disney’s Vision of “Dream, Believe, Dare, DO” in Your Own Company

Posted by overnightmiracle.com on March 11, 2011 by admin

 

Business people around the world raved about The Disney Way and Fortune proclaimed it, “so useful you may whistle while you work.” Now, authors Bill Capodagli and Lynn Jackson are back to deliver a comprehensive, step-by-step implementation plan based on Walt Disney’s principles outlined in the best-selling The Disney Way.

The Disney Way Fieldbook provides action plans for instilling Disney’s vision into any company, complete with diagnostic exercises, practice sessions, proven advice, and insightful questionnaires. Packed with universally applicable tools and techniques, the book also features inspiring quotes from Walt Disney himself and little known facts about his extraordinary empire.

Dowagiac City Manager Kevin Anderson Reports on The Disney Way Initiative

March 4, 2011 Report to Mayor Lyons and City Council Members: “This past week, I was pleased to be able to participate with over a dozen City employees during the intensive training on The Disney Way that was shared with the Dowagiac Union Schools and Borgess-Lee Memorial Hospital at Southwestern Michigan College.  It was especially good to have workers from all departments and all levels of the City jointly practicing problem-solving techniques and identifying ways in which our services to the community can be enhanced. Now the challenge for us will be implementing practices that help us better understand and respond to the customers we serve each day.”

Editorial: Dowagiac Develops its vision with Disney Way Opportunity

 

Published 12:24am in the Dowagiac Daily News, Thursday, March 3, 2011

Rare moments like this don’t materialize every day.

There was that Gwen Brooks poetry reading 20 years ago which spawned a week-long fine arts festival featuring world-class authors, musicians, dancers, storytellers and now culinary artists.

A generation of students grew up believing the way to read a book includes conversing with its creator about where he or she came up with the idea and characters.

Another moment that comes to mind is the new middle school with a Performing Arts Center opened in 2005 by an orchestra.

The Disney Way dangles a different kind of symphony, a complex collection of voices to blend together in a pleasing vision that will be like music in its ability to tell diverse Dowagiac’s inspiring story.

It’s one thing to live here and to know it’s special, but another to try to articulate that across the spectrum of an entire town, from its public schools and community college to service providers at City Hall and our hospital.

Just to look around Wednesday and to see five large tables unleashing and trying to mesh their visions inspires passion for the possibilities and underscores Bill Capodagli’s disclaimer that there’s no instant pudding, just hard work, when it comes to battering down barriers and reimagining entrenched cultures.

Certainly solving customer problems sparks innovation and it was interesting that in the first exercise about identifying examples of exceptional or awful service, 80 percent extolled exemplary examples.

Local imagineers will do well to remember how we got to this point since this initiative was conceived last November in an unprecedented show of cooperation.

This remarkable week can actually be traced to last March with a business and community leaders forum for Dr. W. Craig Misner of Michigan Leadership Institute, gathering information for the Union School District superintendent search which delivered Dr. Mark Daniel to succeed retiring Peg Stowers.

A Daily News column March 29, 2010, headlined, “We need to tell our story to create a climate for success” called for a school chief with exceptional skills and fresh ideas to tell Dowagiac’s story, good and bad, so we define ourselves rather than someone else.

A sense of urgency came from the fact that for the first time ever, Dowagiac finished below state average in 14 test categories. We came across as a mediocre also-ran and the business community knew how hard it would be to recruit for economic development or to sell homes with a school system that across the board ranked consistently in the bottom half of area districts and last in Cass County.

Fair or not, that was reality, even if it’s not the Dowagiac we know, which doesn’t take a back seat to anyone.

The durable storyline that the district is scrappy and squeezes every dollar from limited resources served it well for a long time, but it doesn’t aim high enough for graduates expected to compete in a global economy.

Dogwood is a great example of the power of the possible, ignoring naysayers and creating its own climate for success by expectations it defined.

If its visionaries had wallowed in defeatism or flinched in self-doubt at the prospect of inviting a Kurt Vonnegut, John Updike or Norman Mailer here, there wouldn’t be a new generation writing its own books and pursuing fine arts careers in college or an enviable public art collection.

So this may not prove to be instant pudding or low-hanging fruit, but branches will not be out of reach harnessing so much positive energy and maybe a little pixie dust magic in a mutual direction for the greater good. Just getting all these folks in the same room, their hats checked at the door, was no small feat. Isn’t every small town like this?

Capodagli knows better than most they are not.

The Grand Old City, with a strong identity and rich heritage, is different in a good way and has a story that someday will make a sensational book, The Dowagiac Way.

It All Starts with a Dream

Last week, I had one of the most gratifying experiences of my professional career. During a time when everything you hear on the news is so negative…government fighting with unions; unions fighting with school districts; school districts fighting with teachers, I felt like I had been transported to another world. What a breath of fresh air to work with a community that is not playing blame games and not paying lip service to problems. No, they are actually doing something as a unified community to institute change!

A few months ago, I received an email from Dr. Mark Daniel, superintendent of the Dowagiac Union Schools in Dowagiac, Michigan. He had a “dream” for his school district – a way of teaching that was student-centered and had the values of Disney. Soon, I was engaged in a conference call with a team of four leaders from the Dowagiac community: Mark Daniel; Joy Strand, CEO of Borgess-Lee Memorial Hospital; Larry Seurynck, President of the Board of Education; and Kevin Anderson, City Manager. This unlikely team that became a steering team all shared the “dream” of improving customer service in their respective organizations, but most importantly, of becoming a customer-centric community. I was amazed at their commitment to one another, and their passion for embarking upon a journey with so many unknowns.

We discussed a way to bring these uniquely diverse entities together to introduce and begin the process of adopting “The Disney Way” principles. In my 30+ years of consulting, the approach I proposed for a community-wide cultural change might have seemed daunting to the team. I know how difficult it is for even one organization to change their culture, so at first, I was thinking that the chances of several organizations coming to consensus on a culture was slim and none. But, as I came to discover…the Dowagiac steering team was more unified than some teams after years and years of development! When Mark Daniel called to schedule dates for our engagement, I felt a rush of enthusiasm about being involved in what was to be the launch of something very special in our great state of Michigan.

We began the week-long kickoff with my 90 minute keynote – “If Walt Ran Your Organization” – that was open to the entire community (650 attended, 10% of the Dowagiac population). The subsequent three days were filled with staff interviews and workshop training in which teams from four entities (school, hospital, city government and the Dowagiac community) worked hard, played hard and discovered many “ah has” together. The energy, passion and spirit exhibited by each of these teams is hard to describe…I wish all communities had a “dream” that touched so many members. Each of the Dowagiac teams is now in full swing developing their own “dreams” with great gusto.

I believe that the change that is taking place in the Dowagiac Union Schools will be the most challenging, the most dramatic, and perhaps the most exciting for the community. You’d have to live under a rock to not know that our nation’s educational process is failing our students…our future! For every TEN high school freshmen entering school this year, only SEVEN will graduate in four years. Of those seven, FOUR will go continue on to college, but TWO will need to take a remedial reading, writing or mathematics class. I don’t know of any business that can survive with an 80% defect rate!

Nationally, the finger pointing continues regarding ways to improve our educational system…blame the unions; blame the teachers; blame the administration; blame the parents; too much spending; too little spending. The truth of the matter is that for over twenty-five years, we have thrown money at the problems, drugged students who have behavioral issues and labeled them as ADHD. But the way we teach – the process – has not had any measurable positive change in the past 100 years. We must attack the process not the people.

The leaders of the Dowagiac Union School District have decided to take a stand for real educational change. Revamping a tired, ineffective process begins with a “dream”...and I applaud what they have crafted:

“Imagine a place where Students have a passion for learning

….a place where the focus is student-centered

…a place where students achieve personal goals

…a place where our whole community is valued

…a place where children work together and learn from each other

The Dowagiac Dream for Education”

This week, I had the opportunity to be part of the Dowagiac Union School District’s presentation of their “dream” to all their employees. I also felt privileged to assist in facilitating customer service feedback storyboard sessions with middle school and high school students. When the students identified the “ideal” classroom as: 1. exploration and discovery; 2. interaction with the teacher and fellow students; and 3. fun, I knew they were beginning to build a great future together…a feat worth celebrating. It reminded me of the Millennium Celebration at World Disney World whose theme was Celebrate the Future Hand in Hand. Certainly, being with those students reinforced my passion for student-centered experiential learning, and gave me cause to celebrate!

My personal “dream” is that other communities will look to Dowagiac as a model of what is possible when fellow citizens from diverse organizations come together to “Dream, Believe, Dare, and Do.” Witnessing an entire community collaborate, break down barriers, and embrace change is what made my week so very special. The three-day workshop experience at Southwestern Michigan College (SMC) was frosting on the cake. Dr. Fred Mathews, SMC founder and CEO of 46 years, was our host and a member of what is now known as the “community team.” SMC is a great example of student-centered education and Fred is an advocate and resource for change in Dowagiac’s educational system. What a delight it was to get to know Fred and share ideas with him!

Keep up the good work Dowagiac! It is really an honor to be a small part of your exciting journey!

Bill Capodagli