Dowagiac City Manager Kevin Anderson Reports on The Disney Way Initiative

March 4, 2011 Report to Mayor Lyons and City Council Members: “This past week, I was pleased to be able to participate with over a dozen City employees during the intensive training on The Disney Way that was shared with the Dowagiac Union Schools and Borgess-Lee Memorial Hospital at Southwestern Michigan College.  It was especially good to have workers from all departments and all levels of the City jointly practicing problem-solving techniques and identifying ways in which our services to the community can be enhanced. Now the challenge for us will be implementing practices that help us better understand and respond to the customers we serve each day.”