Bill Capodagli presents Customer Service - The Disney Way
Creating "magical" moments that earn you customers for life!
Date: March 08, 2011 | 2:00PM ET • 1:00PM CT • 12:00PM MT • 11:00AM PT
Price: $179
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Event Description:
At Disney, every contact with a customer offers a chance to shine. Disney calls these contacts “Moments of Truth” ... the opportunities to create everlasting positive impressions! And, because the company demands excellence as an organizational absolute, even its fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!
Now you can learn how to inspire that level of customer service passion in your own organization by joining us for Customer Service – “The Disney Way”!
Learn the Keys to Dazzling Customer Service in Just One Hour!
Attend this one-hour training session and learn Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect.
You’ll also learn insider secrets about how Disney requires – and receives – customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!
Produce a "Show" for Your Customers and They'll Thank You for It Forever!
Walt Disney knew that every aspect of his business was “show” business, and every moment spent with a customer meant that the employee was “onstage.” By perfecting the art of customer relations, Disney built a record of customer loyalty, satisfaction, and repeat business that became legendary.
Join us and you’ll learn how to capture this enthusiasm for customer service throughout your organization. Your team will learn how to put on a “show” that brings customers back again and again and again!
Disney's Success Can Be Your Success — Don't Miss This Training
So what are you waiting for? Learn how to support your business and your customers with the same level of excellence — join us for Customer Service — “The Disney Way” now!
What You'll Learn When You Attend ...
- Disney’s No.1 unbreakable rule for providing the ultimate customer service
- How Walt Disney’s version of “show” business is the perfect tonic for what ails your business
- Identifying the “Moments of Truth” in your organization and ensuring nobody ever misses one again!
- The hidden – and not-so-hidden – costs for your company of even a single poor customer service experience
- How to use a little bit of Disney’s “pixie dust” to create your own customer-centric organization
- Are you overlooking the first step in creating great service? Find out here.
- How to gain complete buy-in for your new customer service vision and values from everyone up and down the corporate ladder
- 5 keys to creating “magical” moments for your customers
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You can maximize the reach of this training even more by setting up your own screening room in your organization.
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